Road Operations

Road Operations 

Netcare 911 investment in self-owned and managed Road Ambulance Resources is a means of controlling end-product service quality, optimum response performance and resource availability.
In providing Emergency Management Operations on par with international standards Netcare 911 operates:

  • In excess of 65 Operations in South Africa, and Mozambique;
  • A fleet in excess of 230 emergency vehicles;
  • Rapid Response Vehicles equipped and crewed by Advanced Life Support Paramedics or Pre-hospital Emergency Trained Doctors for immediate dispatch to any acute trauma or medical emergency;
  • Ambulances are equipped for the transportation of ill and injured members of the public or clients, crewed by Emergency Care Practitioners - trained to the appropriate level of care specific to the patient’s condition - at Basic, Intermediate or Advanced Life support levels;
  • Dedicated Intensive Care Units (equipped with specialized equipment) capable of facilitating Inter-hospital Transfers ranging from adults through to neonatal ICU patients.

Operations Support
Helicopter Emergency Medical Service (HEMS)

International research has shown that EMS helicopters have a positive effect on patient outcomes, and, as such, have been adopted worldwide as an instrument in saving lives.

Netcare 911’s Helicopter Emergency Medical Service (HEMS) currently operates a fleet of helicopter air ambulances ensuring that an Emergency Care Practitioner-based helicopter service is available for immediate dispatch to life-threatening emergencies as a primary resource, 24 hours a day. This service is also available to expedite inter-facility transfers of the critically ill and injured. This is efficiently achieved through a single-source, end-to-end dedicated flight operations centre based in the national emergency operations centre in Midrand, Gauteng.

The service operates two dedicated, permanently configured, ICU equipped air ambulance helicopters, located just out of Grand Central Airport in Gauteng (the only 24-hour HEMS service in South Africa). An internationally accepted set of flight authorisation guidelines governs the Netcare 911 HEMS. The criteria establish which patients will receive the most benefit from being flown and when the benefits of a helicopter are warranted.
In order to ensure that all of Netcare 911’s clients are afforded the same high-quality access to aeromedical evacuation - should it be required - across the vast geographical space of South Africa, Netcare 911 has service provider arrangements with aeromedical service providers in four other provinces in South Africa, including:

  • Gauteng
  • Kwazulu Natal
  • Western Cape
  • Mpumalanga
  • Limpopo

Electronic Patient Report Form: GEOPAL
Netcare 911 has yet again taken the lead in the South African emergency medical services (EMS) sector by identifying a way in which to combine the latest advances in mobile technology with the crucial element of patient care documentation. This project aims to improve the quality of its service, enhance operational efficiencies and achieve best patient outcomes.
Netcare 911 project team developed a brand new, custom designed electronic patient report form system in the form of a mobile app for smart devices. The goal is to embrace technology and enhance the patient experience by optimising our administrative processes so that we are able to focus on patient treatment instead.
The logical, systematic flow of the new form template means it can be completed in a fraction of the time it took to complete the earlier electronic version, which itself represents an improvement on the paper-based and earlier electronic patient report forms.
Time is mainly saved through three key advancements:

  • Firstly, the system integrates the case information captured by Netcare 911’s emergency operations centre, thus avoiding duplication of effort in documentation.
  • Secondly, the vast majority of patient assessments, interventions and logistical information can now be captured by selecting from pre-populated lists, simply selecting the desired option by using the mobile devices touch screen interface and thus eliminating the need to type out actions.
  • Finally, with mobile technology having become part of our daily lives, the pre-hospital clinicians are now using a platform that is familiar to them, for capturing information.

Benefits of Netcare 911’s electronic patient report over a traditional paper based patient report are as follows:

  • More environmentally friendly process, with a considerably reduced carbon footprint
  • Eliminates difficulties encountered with medical legal documents as a result of illegible hand writing
  • Improved and much more accurate document control from a document security point of view
  • Immediate availability enables instant clinical review and quality assurance
  • Improved resource availability due to faster completion of documentation.